BPC Phone System Upgrade Coming Soon!

March 2019

To our clients, partners, and participants:

As a valued business partner of BPC, we wanted to provide a brief update about the status of our phone system. We are aware that a technology problem has caused a number of recent callers to experience extended and confusing wait times when attempting to contact our teams. We know that when our clients call us, they rightfully expect a live person to answer the phone with speed, courtesy, and expertise. We apologize that this issue has caused us to fall short of that expectation recently.

Our teams are working as quickly as possible on both near-term and long-term adjustments to ensure this problem is minimized and then eliminated. An exact date has yet to be determined, but we are actively testing the upgraded system and anticipate going live within the next month. This completely new and robust system will allow callers to reach a live representative more quickly, and, if they are waiting, they will receive far better information about where they stand in line, possible wait times, and they’ll be presented with automatic callback and voicemail features.

While we work as rapidly as possible towards this key technology upgrade, please know that our staff continues to field phone calls throughout business hours and rapidly respond to any messages left via voicemail or for our operators. You and your employees remain welcome to call us as you normally would. You may experience an extended ring pattern, but we will answer the call! Of course, you are also welcome to contact your individual representatives, or use our team emails for any inquiries:
cobra@bpcinc.com for COBRA
benefits@bpcinc.com for Flex, FSA, HRA, HSA or other inquiries.

We will keep you updated on the development and roll out of the upgraded system.

We are thankful for your ongoing partnership and remain fully committed to bringing you the world class service you expect from our team.

Very SIncerely
The BPC Team